Payment: We accept cash and the following Credit Cards: Visa, Discover, and Mastercard.
Cancellation Policy: We understand that unanticipated events happen occasionally in everyone's life. Business meetings, project deadlines, flight delays, car problems, and illness are just a few reasons why one might consider canceling an appointment. In our desire to be effective and fair to all of our clients and out of consideration for our therapists' time, we have adopted the following policies:
• 24 hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment.
• If you are unable to give us 24 hours advance notice, you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment.
No-shows: Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a "no-show". They will be charged for their "missed" appointment and future service will be denied until payment is made.The therapist is dedicating their time to be at your location please inform of us if your schedule changes.
Arriving Late: Appointment times have been arranged specifically for you. If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the "full session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
Hygiene: Clients are required to be clean prior to session. Unsanitary clients are a health risk and we reserve the right to deny service.
Contraindications to Massage:Massage is not advised for clients under certain conditions, such as fever, intoxication, or on medication for pain or blood coagulation. Some modalities offered are not recommended for pregnant clients. The Root has the right to decline massage for client's safety
Sexual Misconduct:Sexual misconduct is forbidden. Clients should understand that any illicit or sexually aggressive remarks, advances, or gestures will result in immediate termination of the session and the client will be liable for full payment of the scheduled appointment.